# E-commerce Toolbox Canonical URL: https://digital-acquis.eu/initiative/e-commerce-toolbox Entry type: initiative Source edition current through: 17 July 2026 (2026-07-17). This is not a page modification date. Status: delivered. A delivered initiative is not necessarily legislation in force. Instrument: Communication Date as recorded: 05 Feb 2025 Date kind: date Status note: full date links only to published artifact types ## Summary The E-commerce Toolbox combines customs, product-safety, consumer, digital and market-surveillance measures for online retail. It calls for progress on customs reform and proposes controls on imports shipped directly to consumers, coordinated enforcement and safety actions. The Commission also plans action on product passports, interoperable enforcement databases, web crawlers, marketplace cooperation, consumer awareness, professional training, cooperation with countries of origin and investigation of possible dumping or illegal subsidisation. ## Sources - [Official source]() ## Action items (23; complete published list) ### 1. Action item 190001 Calls on the co-legislator to swiftly adopt the Customs Reform proposal, and is ready to work with the co-legislator to explorefurther measures to help address the costs of supervising the overwhelming volumes of small consignments, in particular through a new non-discriminatory handling fee on e-commerce items. Provenance: source document doc-020, paragraph 1. Digital dimension: no. ### 2. Action item 190002 Plans to adopt the first action plan under the Ecodesign for Sustainable Products Regulation by April 2025. Provenance: source document doc-020, paragraph 2. Digital dimension: no. ### 3. Action item 190003 Calls on the co-legislator to swiftly adopt the targeted amendment to the Waste Framework Directive. The Commission will work closely with the Member States for a more effective enforcement of this Directive, the Single Use Plastics Directive, the Waste Electric and Electronic Equipment Directive and the Regulations on Ecodesign for Sustainable Products, on Packaging and Packaging Waste and on Batteries vis-à-vis third- country e-commerce retailers. Provenance: source document doc-020, paragraph 3. Digital dimension: no. ### 4. Action item 190004 Plans to propose a Circular Economy Act which will explore to further develop Extended Producer Responsibility and how to strengthen enforcement. Provenance: source document doc-020, paragraph 4. Digital dimension: no. ### 5. Action item 190005 Proposes a priority control area (PCA) on e-commerce imports shipped directly to consumers, with the cooperation of market surveillance authorities, and a medium-term objective to feed the coordinated application of a wider set of rules, including digital regulation. The Commission calls on Member States’ participation and will release a public report on the lessons learned and findings. Provenance: source document doc-020, paragraph 5. Digital dimension: no. ### 6. Action item 190006 Supports a new Coordinated Activity on the Safety of Products and other market surveillance joint actions focused on product safety in e-commerce and calls on the Member States to actively participate. Provenance: source document doc-020, paragraph 6. Digital dimension: no. ### 7. Action item 190007 Address the fight against trafficking of illicit goods as well as goods breaching the law linked to circular economy including e-commerce, in line with the priorities of the next EMPACT cycle. Provenance: source document doc-020, paragraph 7. Digital dimension: no. ### 8. Action item 190008 Will continue prioritising enforcement actions under the Digital Services Act (DSA) on the compliance by major online marketplaces. The Commission will intensify its DSA supervisory actions, reinforce its capabilities and partnerships with EU agencies, such as EUIPO, and participate in coordinated actions with competent authorities. Provenance: source document doc-020, paragraph 8. Digital dimension: no. ### 9. Action item 190009 Calls on the Member States to appoint competent authorities and establish e-commerce task forces, supporting the enforcement of the DSA and the coordinated actions under other legal regimes. The Commission will support the Member States through the newDSA officers in its representations, and through coordination in the European Board for Digital Services. Provenance: source document doc-020, paragraph 9. Digital dimension: no. ### 10. Action item 190010 Will evaluate the way that the DSA interacts with other legal acts. Provenance: source document doc-020, paragraph 10. Digital dimension: no. ### 11. Action item 190011 Will continue to support the Consumer Protection Coordination Network, including through its evidence-gathering eLab toolbox. Provenance: source document doc-020, paragraph 11. Digital dimension: no. ### 12. Action item 190012 Will continue the work on a possible review of the Consumer Protection Cooperation Regulation. Provenance: source document doc-020, paragraph 12. Digital dimension: no. ### 13. Action item 190013 Calls on the co-legislators to swiftly adopt the revised Alternative Dispute Resolution Directive. Provenance: source document doc-020, paragraph 13. Digital dimension: no. ### 14. Action item 190014 Will prioritise the enforcement of the Digital Markets Act vis-à-vis the way digital gatekeepers impact the e-commerce sector. Provenance: source document doc-020, paragraph 14. Digital dimension: no. ### 15. Action item 190015 Will prioritise the implementation of the Digital Product Passport across different product categories. A first action plan will be adopted by April 2025. Provenance: source document doc-020, paragraph 15. Digital dimension: no. ### 16. Action item 190016 Aims at streamlining existing databases into an interoperable system, focusing on the Safety Gate and the Customs Risk Management System (CRMS2) as a first step, early 2025. Provenance: source document doc-020, paragraph 16. Digital dimension: no. ### 17. Action item 190017 Will continue to provide to market surveillance authorities the e-Surveillance WebCrawler for reappearing dangerous products, and will make available another web crawler for detecting new listings. Provenance: source document doc-020, paragraph 17. Digital dimension: no. ### 18. Action item 190018 Will support, including through the European Consumer Centres Network (ECC-Net), further awareness-raising campaigns, with a focus on non-EU traders. Provenance: source document doc-020, paragraph 18. Digital dimension: no. ### 19. Action item 190019 Will support, through the ConsumerPRO programme, the training of consumer professionals in Member States to provide more personal advice to consumers. Provenance: source document doc-020, paragraph 19. Digital dimension: no. ### 20. Action item 190020 Calls on the co-legislator to adopt the proposed regulation on CountEmissions EU. Provenance: source document doc-020, paragraph 20. Digital dimension: no. ### 21. Action item 190021 Will continue to support and incentivise voluntary cooperation of online marketplaces and other stakeholders through forums such as the Product Safety Pledge+, the Memorandum of Understanding against Counterfeit Products or the EU Internet Forum. Provenance: source document doc-020, paragraph 21. Digital dimension: no. ### 22. Action item 190022 Will continue the bilateral cooperation with countries of provenance of imported goods through awareness raising and training activities on EU product safety rules for third-party sellers and bilateral cooperation with third-country authorities. Provenance: source document doc-020, paragraph 22. Digital dimension: no. ### 23. Action item 190023 Will assess any evidence relating to the existence of dumping or illegal subsidisation regimes in third countries. Provenance: source document doc-020, paragraph 23. Digital dimension: no. ## Referenced entries - [Circular Economy Act (CEA)]() — status: forthcoming. The Act will create a true Single Market for waste and secondary raw materials, boosting supply and demand for quality recyclates at competitive prices. It will harmonise end-of-waste criteria, simplify and expand extended producer responsibility (including a one-stop producer registry), and revise e-waste rules to recover critical materials, while aligning with the Ecodesign for Sustainable Products framework. Public procurement criteria, incentives for scrap use, and digitalised demolition permits will accelerate circular design and recycling. Strong enforcement—including for e-commerce channels—will ensure compliance. Source document doc-020, action item 190004: > Plans to propose a Circular Economy Act which will explore to further develop Extended Producer Responsibility and how to strengthen enforcement. ## Current developments Latest updates from Digital Policy Alert and Global Trade Alert. No reviewed developments available; this does not establish that no developments exist. ## Associated policy priorities - [Single Market Deepening & Harmonisation]() ## Broader policy context (shared priority; not a direct citation) - [Action Plan against Cyberbullying]() — status: delivered. The Commission will present a comprehensive EU approach to prevent, detect and respond to cyberbullying, with a primary focus on minors and youth. It will set a common EU definition, promote national strategies and focal points (e.g. trusted flaggers), and prioritise vulnerable groups including girls and women, LGBTIQ youth, migrants and persons with disabilities. Actions span prevention and digital well-being, safer product design, streamlined reporting and takedown (scaling good practices like France’s App 3018), victim support, and proportionate responses to perpetrators. Delivery will leverage and enforce the DSA, BIK+ and victims/VAW directives, with progress monitored through Safer Internet Centres, BIK policy reports and DSA enforcement. - [AVMSD Revision]() — status: forthcoming. The Commission will run the AVMSD ex-post evaluation under Article 33 by 19 December 2026, followed, where appropriate, by proposals to review the Directive. Council conclusions (May 2025) suggested key reform priorities: clarify scope (incl. influencers/professional creators), ensure coherent interplay with DSA/EMFA, strengthen protection of minors and rules for VSPs, safeguard prominence/access to general-interest content and major events, and improve cross-border enforcement through the new European Board for Media Services. The exercise should keep the Single Market as the anchor (country-of-origin), avoid overlapping obligations, and de-risk regulatory fragmentation via clear definitions and digital-by-default, once-only procedures. - [Consumer Protection Cooperation Regulation (CPCR) Reform]() — status: forthcoming. The Consumer Protection Cooperation Regulation provides a framework for national authorities to work together on cross-border breaches of consumer rules. The authorities can seek information from domain registrars and banks, use mystery shopping, and order the immediate removal of websites hosting scams. The Commission coordinates cooperation and can coordinate EU-wide action, while authorities may accept business commitments to correct practices and provide remedies and compensation. - [Cybersecurity Act 2 & Simplification Package]() — status: in progress. Cybersecurity Act 2 would repeal the current Cybersecurity Act and reform ENISA, the European cybersecurity certification framework and ICT supply-chain security rules. The proposal aims to strengthen EU cyber capabilities and resilience, improve coordinated governance, speed certification schemes and reduce fragmented compliance requirements. It would provide a harmonised framework for non-technical ICT supply-chain risks, including measures addressing high-risk suppliers, while a related directive would simplify scope, definitions, ransomware reporting and supervision of cross-border service providers. - [Digital Fairness Act (DFA)]() — status: forthcoming. Based on a fitness check of EU consumer law in 2024, the Commission plans to propose a Digital Fairness Act that curbs manipulative design (“dark patterns”), addictive features and subscription traps; clarifies rules for influencer and AI-driven marketing; strengthens protections for minors; and streamlines information duties so consumers face less overload and can cancel easily. Options include amending the Unfair Commercial Practices and Consumer Rights directives or proposing a new regulation, ensuring coherence with the DSA, DMA and the AI Act. It will drive harmonised, high-impact enforcement with clear duties for platforms and advertisers, easy redress for consumers, and deterrent penalties. - [e-Declaration for the Posting of Workers]() — status: in progress. The proposed e-Declaration would create a voluntary multilingual public interface linked to the Internal Market Information System for posting-worker declarations. Participating host Member States could require service providers from other Member States to use a standard electronic form, with data transferred automatically to national authorities. The proposal aims to reduce administrative burden, improve administrative cooperation and inspections, and support protection of posted workers' rights without changing the underlying posting framework. - [Energy Labelling Omnibus]() — status: in progress. On 24 June 2026 the Commission proposed a regulation simplifying the EU rules on energy labelling and tyre labelling, one of its omnibus simplification packages. The Commission says the simplified rules will make requirements easier for suppliers and retailers of home appliances, electronic devices and tyres, while ensuring that consumers still receive the information they need when buying a product. The proposal keeps the energy labelling framework, which the Commission says has proven effective in reducing energy use, and streamlines the rules to make them easier to apply, cut costs and facilitate enforcement. It widens digital options, such as electronic shelf displays, a QR code in related documentation or on the product, and displaying the label as part of the contractual offer. The Commission estimates administrative savings of up to €125 million annually over the next 10 years. Some newer labels, including those for smartphones, will also give information on durability and repairability. - [EU Action Plan on Online Fraud]() — status: forthcoming. The EU Action Plan on Online Fraud is a forthcoming Commission initiative announced in the 2030 Consumer Agenda and action plan for consumers in the single market, adopted on 19 November 2025. The Commission says online fraud schemes are among the fastest growing crimes online and are causing significant harm to consumers. To strengthen the ability to combat online fraud in the EU, it will publish an action plan on online fraud. Its goals will include boosting prevention measures, making law enforcement action more effective and strengthening support for fraud victims in recovering their funds. The Consumer Agenda does not give a date for the action plan's publication. - [EU Digital Travel Application]() — status: in progress. The EU Digital Travel application would let travellers create a digital travel credential and submit travel data for checks before reaching an external border. The proposal aims to reduce bottlenecks while helping border authorities verify documents, identity and security risks in advance. It provides for single or repeated use, secure validation against the travel document's chip and possible storage in the European Digital Identity Wallet. - [EU Inc. – 28th Regime]() — status: in progress. It will create an optional, EU-wide corporate framework—digital by default—to let innovative firms set up, operate, and raise capital seamlessly across borders. The proposal may rely on TFEU Article 352 or a harmonised national form via Articles 50/114, with a progressive, modular design. It targets 48-hour incorporation and “once-only” data sharing via BRIS, EUID, and an EU Company Certificate, leveraging the European Business Wallet. Investment-friendly options under consideration include simpler capital increases, flexible share classes, and standard private-equity terms. Complementing the European Innovation Act, it cuts failure costs, fragmentation, and compliance burdens. - [European Business Wallet]() — status: in progress. It will provide a legally recognised digital identity for economic operators, enabling companies to share verified data and credentials across borders and receive notifications in a secure channel. Built on BRIS and the European Unique Identifier, and aligned with the EU Digital Identity Wallet rollout and the Once-Only Technical System, it replaces document-heavy compliance with interoperable, data-based exchanges. The Wallet is a cornerstone of the Single Market simplification agenda and the EU Startup & Scaleup Strategy, lowering costs for SMEs, easing licensing and reporting, and making cross-border operations seamless, turning digital-by-default rules into practice across the EU business lifecycle. - [European Product Act (EPA)]() — status: forthcoming. The European Product Act would update three parts of EU product law: the new legislative framework of product rules, market surveillance and compliance, and standardisation. The Commission work programme 2026 schedules the legislative measures for Q3 2026. It cites Article 114 TFEU for the framework and standardisation updates, and Articles 33 and 114 TFEU for market surveillance and compliance. - [MDR/IVDR Reform]() — status: in progress. The MDR/IVDR reform proposal seeks a leaner, less costly framework for medical devices and in vitro diagnostic devices while retaining a high level of patient health protection. It would improve oversight and coordination of notified bodies, widen the expertise and advisory role of expert panels, and provide further support through the European Medicines Agency. The proposal also aims to improve the single market and reduce risks of device shortages. - [Multimodal Digital Mobility Services]() — status: in progress. The proposed Regulation on multimodal booking aims to make it easier for travellers to search for, compare, combine and book travel options across transport modes. It would set common requirements for multimodal digital mobility services, including neutral display and ranking, marketing-information data, emissions information and certain data sharing. The proposal excludes SMEs from its scope, repeals the computerised-reservation-systems code of conduct, and provides for national enforcement, complaints, penalties, monitoring and reporting. - [Omnibus IV (mid-caps)]() — status: in progress. The Commission will fast-track simplification by empowering common technical specifications when harmonised standards lag, and by digitalising compliance so firms can demonstrate conformity faster and paper-free. The package also extends existing SME mitigating measures to small mid-caps and removes redundant paper requirements in product laws, easing conformity assessment and cutting reporting overlaps. Together with the Single Market Strategy, it targets quicker time-to-market, legal certainty and lower costs while maintaining high safety and consumer protection. Delivery will be tied to measurable burden-reduction targets and periodic scorecards so businesses see real, near-term gains in every Member State. - [One Europe, One Market Roadmap]() — status: delivered. The Commission will set milestones to finish the Single Market where it matters most (i.e. capital, services, energy and telecoms) while advancing a 28th regime and a ‘fifth freedom’ for knowledge and innovation. The roadmap will tackle the “Terrible Ten” barriers, codify digital-by-default procedures, and use the Competitiveness Coordination Tool to align national reforms and EU investment. A delivery scoreboard will track progress, backed by faster infringement action and “once-only” data sharing for firms. Measures include deepening the Capital Markets/Savings & Investment Union, grid and interconnector build-out, the Digital Networks Act, and service-sector opening, turning commitments into measurable outcomes. - [Single Digital Booking and Ticketing]() — status: in progress. The Commission will propose an EU framework enabling passengers to buy a single ticket for cross-border rail journeys across multiple operators, with passengers’ rights applying across the whole trip. It will mandate interoperable data and open, non-discriminatory APIs for schedules, fares and reservation systems; ensure through-ticketing, real-time disruption information and seamless refunds/re-routing; and set governance for liability, revenue settlement and dispute resolution. The initiative complements paperless mobility actions and aims to make rail a convenient, default choice for long-distance travel while boosting tourism and Single Market integration. - [Single Market Barriers Prevention Act]() — status: forthcoming. The EU will move from reacting to fragmentation to preventing it at source. Building on the Single Market Strategy, the Act would systematise ex-ante screening of draft national measures, reinforce notification/transparency obligations, and require Member States to self-assess EU-law compliance before adoption, curbing “gold-plating.” It would hard-wire a competitiveness/SME check for significant amendments, introduce rapid-reaction deadlines to fix non-compliant rules, and align agencies and regulators to ensure uniform application. Annual progress reporting and more decisive infringement where needed will anchor accountability, complemented by a shift to digital-by-default administration and a “1-in, 27-out” simplification ethos to keep new barriers from emerging. --- [Reading guide and interpretation notes]() · [Methodology]()